LEAD Specialist

Location: Pittsburgh, PA
Job Type: Full-Time (40.00 hours per week)
Salary: Competitive; commensurate with experience
Department: Human Services Administration Organization (HSAO)

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About Us

At Human Services Administration Organization (HSAO), we are dedicated to providing comprehensive service coordination to individuals and families across Allegheny County. Our mission spans behavioral health, drug and alcohol services, justice-related programs, and community support. We believe in fostering recovery, resilience, and full inclusion in the community through collaborative, person-centered care.

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Position Overview

LEAD is a proven tool to better respond to crime and disorder caused by people whose conduct stems from mental illness, substance use disorder, or chronic poverty by diverting them out of the jail cycle and into community-based care. LEAD provides long-term case management support for individuals with unmet behavioral health or substance abuse needs.

LEAD Case Manager, under the direction of the LEAD Supervisor, acts as a resource person, liaison, advocate, and coordinator for the individuals they will support in their assigned Cohort. Major responsibilities include assessing an individual’s needs, identifying client-driven goals, applying harm reduction principles in daily work, assisting/linking individuals to necessary supports, resources, treatment as requested by the individual, and collaboration with other members within the LEAD Cohort. Must develop a rapport with the individual serving as their advocate, supporting them on their goals and their chosen path.

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Key Responsibilities

Client Support and Case Management

• Serve as the primary contact and advocate for individuals and families, ensuring that services align with their needs and goals.
• Develop individualized service plans based on assessments and update them regularly to reflect progress and evolving needs.
• Provide face-to-face support to clients, meeting at least once per month or as needed.
• Assist clients in navigating the criminal justice system, including court proceedings, probation/parole requirements, and treatment services.
• Coordinate with behavioral health providers, ensuring access to mental health, drug, and alcohol services and other community supports.

Collaboration and Advocacy

• Facilitate interdisciplinary team meetings with stakeholders including families, healthcare providers, probation officers when appropriate, and any other entities who may be a part of someone’s larger treatment team.
• Actively advocate for clients' access to needed resources and provide feedback to address systemic barriers.
• Collaborate with treatment providers and other community partners to develop discharge plans and post-release services.
• Serve as a liaison between clients, providers, and systems, ensuring smooth communication and care coordination.

Documentation and Compliance

•  Maintain accurate records of interactions, including service plans, case notes, and assessments, in electronic health records.
• Ensure compliance with HIPAA and other confidentiality policies.
• Participate in program audits and quality reviews to ensure that services meet agency and regulatory standards.

Training and Development

• Participate in ongoing training to stay current with best practices in mental health, substance use, and criminal justice services.
• Offer support and mentorship to new staff, fostering a collaborative learning environment.

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Required Skills and Qualifications

• Bachelor’s Degree in Social Work, Psychology, Education, Nursing, Criminal Justice, or a related field (Master’s Degree preferred).
• Two years of experience in case management, behavioral health, or a related field (or equivalent experience in behavioral health settings).
• Knowledge of mental health and addiction treatment principles.
• Strong organizational skills with the ability to manage a caseload and deadlines.
• · Exceptional communication and interpersonal skills, with cultural competence to work effectively with diverse populations.
• Ability to work independently and collaboratively within a team-oriented environment.

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Additional Requirements

• Act 33, Act 34, and Allegheny County Jail Security Clearance (required upon hire).
• Valid Pennsylvania driver’s license and access to a personal vehicle with current insurance coverage.

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Work Conditions and Benefits

• Full-time position with a flexible hybrid work model, including remote administrative tasks.
• Mileage and parking reimbursement for fieldwork.
• Competitive salary and benefits, including medical, dental, and vision insurance.
• Paid time off (PTO), holidays, and a retirement savings plan.

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Why Join Us?

At HSAO, you’ll become part of a dynamic and mission-driven organization committed to empowering individuals and families. Through our collaborative approach, you’ll have the opportunity to work alongside community partners, make a real impact, and grow professionally.