Child and Adolescent Blended Service Coordination Supervisor

Location: Pittsburgh, PA
Job Type: Full-Time (40 hours per week)
Salary: Beginning at $60,000, negotiable based on experience
Department: Human Services Administration Organization (HSAO)

---

About Us

The Human Services Administration Organization (HSAO) is committed to empowering individuals, families, and communities through a comprehensive range of services. We coordinate behavioral health, justice-related, educational, and community programs, offering essential support to those in need. As a leader in human services, we value innovation, collaboration, and dedication.

---

Position Overview

The Child and Adolescent Blended Service Coordination Supervisor will lead a multidisciplinary team providing service coordination for Child and Adolescent clients who are seeking services across behavioral health, drug and alcohol, education, and justice-related systems. The Supervisor ensures staff deliver high-quality services, advocate effectively for clients, and meet program goals. This role involves staff mentoring, service oversight, compliance monitoring, and interagency collaboration.

As a key leadership role, the Supervisor works closely with system partners, clients, and internal teams to foster recovery, inclusion, and continuity of care.

---

Key Responsibilities:

Leadership and Staff Development

• Recruit, interview, and onboard new staff in collaboration with unit manager and mentor.
• Provide individual and group supervision to service coordinators, ensuring role clarity and professional development.
• Conduct regular performance evaluations, monitor progress, and implement improvement plans as needed.
• Collaborate with leadership to develop staff training programs and identify professional development opportunities.
• Oversee day-to-day operations, ensuring effective service delivery and compliance.

Client Services and Program Management

• Process and assign program referrals in accordance with regulatory guidelines.
• Oversee client assessments and service plans -- ensuring alignment with client strengths, needs, and goals across behavioral health, education, and justice-related systems.
• Monitor staff caseloads, ensuring timely and appropriate service delivery, required face-to-face contacts, documentation, and follow-up.
• Maintain a small caseload when necessary to ensure program continuity.
• Collaborate with system partners (e.g., courts, schools, providers) to deliver integrated and effective client care.

Compliance and Documentation

• Prepare for and participate in periodic OMHSAS, CCBHO, Allegheny County audits, including licensing, quality, and fraud/waste/abuse.
• Ensure all program activities align with SPA principles and meet OMHSAS, CCBHO, Allegheny County HSAO, and Agency standards.
• Audit electronic health records for program evaluation, reporting, and data analysis.
• Oversee the accurate and timely completion of required assessments, service plans, crisis plans, progress notes, encounter forms, etc.
• Monitor and report on staff productivity and completion of billable hours.

Team Collaboration and Quality Assurance

• Serve on the internal management team, contributing to agency-wide quality assurance, company culture, and program evaluation efforts.
• Address personnel issues in coordination with the Executive Director and Unit Manager.
• Complete Quality Assurance Activities, including conducting client surveys / field supervision and responding to grievances.
• Participate in interdisciplinary meetings and court proceedings as necessary.
• Complete timely monthly reporting to Unit Manager.

---

Required Skills and Qualifications

• Master’s Degree in Social Work, Psychology, Criminal Justice, Education, or a related field.
• Three years of experience in a human services, behavioral health, or education setting.
• Strong organizational and time management skills with the ability to plan and direct staff work effectively.
• Knowledge of county-wide service systems, including behavioral health, drug and alcohol services, and justice-related programs.
•  Proficiency with Microsoft Office and electronic health record systems.
• Exceptional written and verbal communication and interpersonal skills, with cultural competence to engage diverse populations.
• Ability to work independently, exercise sound judgment, and foster teamwork within programs.

Additional Requirements

• Act 33, Act 34, and FBI clearances required.
• Valid Pennsylvania driver’s license and access to a personal vehicle with current insurance.
• Participation in on-call rotations as required by the program.

---

Work Conditions and Benefits

• ·Full-time position with a flexible work schedule, including occasional evening and weekend hours.
• Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
• Mileage reimbursement for work-related travel.
• Access to professional development opportunities and leadership training programs.

---

Why Join Us?

At HSAO, we are dedicated to making a lasting impact in the community by empowering those we serve. As a Supervisor, you will play a crucial role in supporting staff and shaping client outcomes, ensuring high-quality service coordination and continuous improvement.